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ITIL-FOUNDATION · Question #5

Which one of the following is NOT part of the service design stage of the service lifecycle?

The correct answer is A. Designing and maintaining all necessary service transition packages. Service Design focuses on designing services and their supporting components, but managing service transition packages belongs to the Service Transition stage, not Service Design.

Understand the activities of the service value chain and how they interconnect

Question

Which one of the following is NOT part of the service design stage of the service lifecycle?

Options

  • ADesigning and maintaining all necessary service transition packages
  • BProducing quality, secure and resilient designs for new or improved services
  • CTaking service strategies and ensuring they are reflected in the service design processes and the
  • DMeasuring the effectiveness and efficiency of service design and the supporting processes

How the community answered

(37 responses)
  • A
    78% (29)
  • B
    3% (1)
  • C
    8% (3)
  • D
    11% (4)

Why each option

Service Design focuses on designing services and their supporting components, but managing service transition packages belongs to the Service Transition stage, not Service Design.

ADesigning and maintaining all necessary service transition packagesCorrect

Designing and maintaining service transition packages is the responsibility of the Service Transition stage of the ITIL lifecycle, not Service Design. Service Transition handles the planning and coordination of resources to deploy major releases into production, including transition packages. Including it here misattributes a Service Transition activity to the Service Design stage.

BProducing quality, secure and resilient designs for new or improved services

Producing quality, secure, and resilient designs for new or improved services is a core purpose of the Service Design stage.

CTaking service strategies and ensuring they are reflected in the service design processes and the

Translating service strategies into service design processes is a defined objective of the Service Design stage, ensuring strategic intent is reflected in design activities.

DMeasuring the effectiveness and efficiency of service design and the supporting processes

Measuring the effectiveness and efficiency of service design processes is explicitly listed as an objective within the Service Design stage.

Concept tested: ITIL Service Design stage objectives and scope

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#service design#service lifecycle#design activities#service transition packages

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