ITIL-FOUNDATION Question #326: Real Exam Question with Answer & Explanation

The correct answer is B: All of the above. Recording relationships between CIs in the CMDB supports all four activities by revealing dependencies and impact paths across the service infrastructure.

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Question

Which of the following activities are helped by recording relationships between Configuration Items (CIs)? (1) Assessing the impact and cause of Incidents and Problems (2) Assessing the impact of proposed Changes (3) Planning and designing a Change to an existing service (4) Planning a technology refresh or software upgrade

Options

A1 and 2 only
BAll of the above
C1, 2 and 4 only
D1, 3 and 4 only

Explanation

Recording relationships between CIs in the CMDB supports all four activities by revealing dependencies and impact paths across the service infrastructure.

Common mistakes.

A. Excluding activities 3 and 4 is incorrect because planning a service change and planning a technology refresh both require knowing which CIs are linked so that scope and risk can be accurately determined.
C. Excluding activity 3 is incorrect because designing a change to an existing service directly depends on understanding CI relationships to avoid unintended impacts on connected components.
D. Excluding activity 2 is incorrect because assessing the impact of proposed changes is one of the primary purposes of maintaining CI relationship data in the CMDB.

Concept tested. CMDB CI relationship impact analysis in ITIL

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Configuration Items#CMDB#impact assessment#Service Asset and Configuration Management

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