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ITIL-FOUNDATION · Question #132

In which of the following areas would ITIL complementary guidance provide assistance? 1. Adapting best practice for specific industry sectors 2. Integrating ITIL with other operating models

The correct answer is A. Both of the above. ITIL complementary guidance is designed to assist organizations with both adapting ITIL to specific industry sectors and integrating ITIL with other operating models and frameworks.

Understand the key concepts of service management

Question

In which of the following areas would ITIL complementary guidance provide assistance? 1. Adapting best practice for specific industry sectors 2. Integrating ITIL with other operating models

Options

  • ABoth of the above
  • BNeither of the above
  • COption 1 only
  • DOption 2 only

How the community answered

(39 responses)
  • A
    87% (34)
  • B
    3% (1)
  • C
    3% (1)
  • D
    8% (3)

Why each option

ITIL complementary guidance is designed to assist organizations with both adapting ITIL to specific industry sectors and integrating ITIL with other operating models and frameworks.

ABoth of the aboveCorrect

ITIL complementary guidance explicitly covers both areas. It provides tailored guidance for adopting ITIL in specific industry sectors such as finance, healthcare, or government (option 1), and it also addresses how to integrate ITIL with other frameworks and operating models such as COBIT, CMMI, or PRINCE2 (option 2). Both functions are core purposes of the complementary guidance body.

BNeither of the above

It is incorrect that neither option applies - ITIL complementary guidance explicitly and formally addresses both industry-specific adaptation and integration with other frameworks.

COption 1 only

Selecting only option 1 is incomplete because ITIL complementary guidance also formally covers integration with other operating models and management frameworks.

DOption 2 only

Selecting only option 2 is incomplete because ITIL complementary guidance also explicitly addresses adapting best practices for specific industry sectors.

Concept tested: Scope and purpose of ITIL complementary guidance

Source: https://www.axelos.com/certifications/itil-service-management

Topics

#ITIL complementary guidance#best practice#industry sectors#ITIL integration

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