ITIL-FOUNDATION · Question #102
Which one of the following do major incidents require?
The correct answer is A. Separate procedures. Major incidents are a special category requiring dedicated, separate procedures distinct from normal incident management due to their high business impact and urgency.
Question
Which one of the following do major incidents require?
Options
- ASeparate procedures
- BLess urgency
- CLonger timescales
- DLess documentation
How the community answered
(32 responses)- A94% (30)
- B3% (1)
- C3% (1)
Why each option
Major incidents are a special category requiring dedicated, separate procedures distinct from normal incident management due to their high business impact and urgency.
ITIL defines major incidents as the highest-priority incidents that require separate procedures, including a dedicated major incident team, escalated communication paths, and a specific management process to restore service as quickly as possible given the severe business impact.
Major incidents require MORE urgency than standard incidents, not less, because their business impact is significantly higher.
Major incidents demand shorter timescales and faster resolution, not longer, due to their critical priority classification.
Major incidents require MORE documentation, including a post-incident review and major problem review, not less.
Concept tested: ITIL major incident management requirements
Source: https://www.axelos.com/resource-hub/blog/itil-incident-management
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