ITIL-FOUNDATION · Question #541
Which of the following correctly states the relationship between urgency, priority and impact?
The correct answer is D. Priority should be based on impact and urgency. In ITIL, priority is not an independent attribute but is calculated as a direct function of both impact and urgency.
Question
Which of the following correctly states the relationship between urgency, priority and impact?
Options
- AImpact, priority and urgency are independent of each other
- BUrgency should be based on impact and priority
- CImpact should be based on urgency and priority
- DPriority should be based on impact and urgency
How the community answered
(33 responses)- A6% (2)
- B3% (1)
- C3% (1)
- D88% (29)
Why each option
In ITIL, priority is not an independent attribute but is calculated as a direct function of both impact and urgency.
Impact, urgency, and priority are not independent - ITIL specifically defines priority as a dependent value calculated from impact and urgency.
Urgency is an input used to calculate priority, not an output derived from impact and priority; reversing this relationship contradicts the ITIL priority model.
Impact is an independent assessment of business effect determined by factors such as the number of users affected, not a value derived from urgency and priority.
ITIL explicitly defines priority as being derived from the combination of impact (the degree of effect an incident or request has on the business) and urgency (how quickly a resolution is required). This relationship ensures that response resources are allocated to incidents that cause the greatest business harm in the shortest acceptable timeframe.
Concept tested: ITIL priority, impact, and urgency relationship
Source: https://www.axelos.com/resource-hub/blog/itil-priority-matrix
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