ITIL-FOUNDATION · Question #540
How should entries in the CSI register be categorized?
The correct answer is B. Based on small, medium or, large undertakings that can be done quickly, medium term or long. ITIL recommends categorizing CSI register entries by size and timeframe to support prioritization and planning of improvement initiatives.
Question
How should entries in the CSI register be categorized?
Options
- ABased on priority, urgency and impact to the business and to all its stakeholders
- BBased on small, medium or, large undertakings that can be done quickly, medium term or long
- CBased on IT service name, cost to the business and expected outcomes to the customer
- DBased on best improvement opportunities in the organization to achieve a competitive advantage
How the community answered
(36 responses)- A3% (1)
- B86% (31)
- C6% (2)
- D6% (2)
Why each option
ITIL recommends categorizing CSI register entries by size and timeframe to support prioritization and planning of improvement initiatives.
Priority, urgency, and impact are categorization dimensions used in incident and problem management, not the standard framework for organizing CSI register entries.
ITIL guidance on the Continual Service Improvement register advises categorizing entries based on the scale of effort (small, medium, or large undertakings) and the expected delivery timeline (quick wins, medium-term, or long-term). This approach helps organizations sequence improvements realistically and align them with available resources and capacity.
IT service name and cost to the business are not the defined categorization criteria in ITIL for structuring CSI register improvements.
Competitive advantage is a strategic business concept and is not an ITIL-defined criterion for categorizing entries in the CSI register.
Concept tested: CSI register categorization by size and timeframe
Source: https://www.axelos.com/resource-hub/blog/the-csi-register
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