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ITIL-FOUNDATION · Question #543
ITIL-FOUNDATION Question #543: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which is a responsibility of a customer within the service level management process?
Options
- ANegotiate third party contracts
- BMeasure service availability
- CSupply good or services
- DAgree Service level targets
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Topics
#service level management#customer responsibilities#SLA targets