Which process is responsible for managing all service requests from users?

'Change fulfilment' is not a standard ITIL process name; Change Management governs modifications to services and infrastructure, not routine user service requests.

Incident Management handles unplanned interruptions or degradations in service quality and is not designed for pre-approved user service requests.

Request Fulfillment manages the entire lifecycle of service requests submitted by users, such as requests for information, standard service access, or pre-approved low-risk actions. It uses predefined, pre-approved workflows to handle these requests efficiently without triggering the full Change Management process.

Event Management monitors and processes alerts and notifications from the infrastructure, and has no role in handling user-submitted service requests.