ITIL-FOUNDATION · Question #545
Which is the CORRECT description of an outcome?
The correct answer is A. The result of carrying out an activity, following a process, or delivering an IT service. In ITIL, an outcome is specifically defined as the result produced by carrying out an activity, following a process, or delivering an IT service.
Question
Which is the CORRECT description of an outcome?
Options
- AThe result of carrying out an activity, following a process, or delivering an IT service
- BThe inputs that trigger an action for an activity, process or IT service
- CThe prediction of the future demand requirements for an activity, process or IT service
- DThe design and development of the activities that make up a process or IT service
How the community answered
(27 responses)- A85% (23)
- B7% (2)
- C4% (1)
- D4% (1)
Why each option
In ITIL, an outcome is specifically defined as the result produced by carrying out an activity, following a process, or delivering an IT service.
An outcome in ITIL terminology refers to the result achieved from executing an activity, process, or IT service. It is distinct from outputs (the tangible deliverables) and is used to evaluate whether a service has fulfilled its intended purpose and delivered value to the customer or business.
This describes a trigger or input that initiates an action or process, which is the opposite of an outcome - a result.
This describes demand forecasting or capacity planning activity, which projects future requirements rather than defining what an outcome is.
This describes the design and development phase of building a process or service, which is a planning function and not the definition of an outcome.
Concept tested: ITIL definition and meaning of outcome
Source: https://www.axelos.com/best-practice-solutions/itil
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