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ITIL-FOUNDATION · Question #546

Which process works with change management to ensure only authorized components are used?

The correct answer is C. Service asset and configuration management. Service Asset and Configuration Management (SACM) works alongside Change Management to ensure that only authorized and properly recorded configuration items are used in the IT environment.

Know the purpose of the ITIL practices

Question

Which process works with change management to ensure only authorized components are used?

Options

  • AKnowledge management
  • BService portfolio management
  • CService asset and configuration management
  • DFinancial management for IT services

How the community answered

(24 responses)
  • B
    4% (1)
  • C
    88% (21)
  • D
    8% (2)

Why each option

Service Asset and Configuration Management (SACM) works alongside Change Management to ensure that only authorized and properly recorded configuration items are used in the IT environment.

AKnowledge management

Knowledge Management is responsible for capturing, storing, and sharing knowledge and information across the organization, and does not control or authorize configuration components.

BService portfolio management

Service Portfolio Management governs decisions about which services to offer and their lifecycle, not the authorization and tracking of individual configuration items.

CService asset and configuration managementCorrect

SACM maintains the Configuration Management Database (CMDB), which holds records of all authorized configuration items (CIs) and their relationships. It integrates directly with Change Management to verify that components introduced or modified through a change are properly authorized, identified, and accurately reflected in the CMDB before use.

DFinancial management for IT services

Financial Management for IT Services addresses budgeting, accounting, and cost recovery for IT services, and has no responsibility for component authorization or configuration control.

Concept tested: SACM and Change Management integration for CI authorization

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#SACM#change management#configuration items#authorized components

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