Which statement about stakeholders is TRUE?

ITIL categorizes stakeholders broadly to include customers (who commission services), users (who consume them), and suppliers (who support delivery), all of whom can exist entirely outside the IT service provider's organization. Recognizing these external stakeholders is fundamental to ITIL service relationship management.

External customers are defined as those outside the service provider's organization - employees or departments within the same organization are classified as internal customers, not external ones.

Charging internal customers for IT services is an optional policy decision that varies by organization; ITIL does not mandate that internal customers always pay for services they receive.

Purchasing services from third-party suppliers via legally binding contracts describes the supplier relationship from the service provider's perspective, not the definition of an internal customer.