ITIL-FOUNDATION · Question #181
Which two processes will contribute MOST to enabling effective problem detection?
The correct answer is C. Incident and event management. Incident management captures reported failures while event management monitors infrastructure to detect anomalies - together they form the primary detection layer for problem management.
Question
Which two processes will contribute MOST to enabling effective problem detection?
Options
- AIncident and financial management
- BChange and release and deployment management
- CIncident and event management
- DKnowledge and service level management
How the community answered
(49 responses)- A6% (3)
- B4% (2)
- C76% (37)
- D14% (7)
Why each option
Incident management captures reported failures while event management monitors infrastructure to detect anomalies - together they form the primary detection layer for problem management.
Financial management deals with budgeting and accounting, not with detecting service failures or infrastructure anomalies.
Change and release/deployment management govern how changes are planned and implemented, not how problems or events are detected.
Incident management records disruptions and service failures reported by users, surfacing patterns that indicate underlying problems. Event management proactively monitors the infrastructure, automatically detecting exceptions and threshold breaches before users are impacted. Together they provide both reactive and proactive inputs to problem detection.
Knowledge management stores documented information and service level management tracks performance against targets, neither of which is primarily focused on problem detection.
Concept tested: ITIL incident and event management for problem detection
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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