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ITIL-FOUNDATION · Question #178
ITIL-FOUNDATION Question #178: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which of the following is an objective of business relationship management?
Options
- ATo identify patterns of business activity
- BTo ensure high levels of customer satisfaction
- CTo secure funding to manage the provision of services
- DTo ensure strategic plans for IT services exist
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Topics
#business relationship management#customer satisfaction#BRM objectives#service management