PeopleCert
ITIL-FOUNDATION · Question #563
ITIL-FOUNDATION Question #563: Real Exam Question with Answer & Explanation
The correct answer is B: This role has ownership of the end result. In a RACI matrix, R (Responsible) is the role that owns the end result and is directly accountable for completing the work. The remaining letters - A, C, and I - cover oversight, consultation, and communication respectively.
Question
Which is the correct explanation of the `R' role in a RACI matrix?
Options
- AThis role ensures that activities are executed correctly
- BThis role has ownership of the end result
- CThis role is involved in providing knowledge and input
- DThis role ensures the flow of information to stakeholders
Explanation
In a RACI matrix, R (Responsible) is the role that owns the end result and is directly accountable for completing the work. The remaining letters - A, C, and I - cover oversight, consultation, and communication respectively.
Common mistakes.
- A. Ensuring activities are executed correctly describes the Accountable (A) role, which provides oversight and validates that outcomes meet quality expectations.
- C. Providing knowledge and input describes the Consulted (C) role, which participates through two-way communication in an advisory capacity without owning the result.
- D. Ensuring the flow of information to stakeholders describes the Informed (I) role, which receives one-way updates about progress and decisions.
Concept tested. RACI matrix role definitions in ITIL
Community Discussion
No community discussion yet for this question.