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ITIL-FOUNDATION · Question #576
ITIL-FOUNDATION Question #576: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
What can be used to help determine the impact level of a problem?
Options
- ADefinitive media library (DML)
- BConfiguration management system (CMS)
- CStatement of requirements (SOR)
- DStandard operating procedures (SOP)
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Topics
#problem management#configuration management system#impact assessment#CMS