ITIL-FOUNDATION · Question #561
Which is NOT a sub-process of capacity management?
The correct answer is A. People capacity management. ITIL capacity management has three defined sub-processes: business, service, and component capacity management - people capacity management is not one of them.
Question
Which is NOT a sub-process of capacity management?
Options
- APeople capacity management
- BComponent capacity management
- CBusiness capacity management
- DService capacity management
How the community answered
(37 responses)- A92% (34)
- B5% (2)
- C3% (1)
Why each option
ITIL capacity management has three defined sub-processes: business, service, and component capacity management - people capacity management is not one of them.
ITIL defines exactly three sub-processes within capacity management: business capacity management (future business requirements), service capacity management (performance and capacity of live IT services), and component capacity management (individual infrastructure components). People capacity management does not exist as a formal ITIL sub-process and is not part of the ITIL capacity management framework.
Component capacity management is a valid ITIL sub-process focused on managing the capacity and performance of individual infrastructure components.
Business capacity management is a valid ITIL sub-process that ensures future business requirements for IT services are considered and planned.
Service capacity management is a valid ITIL sub-process that manages the end-to-end performance of live IT services delivered to customers.
Concept tested: ITIL capacity management sub-processes
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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