What does the C' in RACI' refer to?

The correct answer is D. Consult. In the RACI responsibility assignment matrix, C stands for Consulted, indicating those whose input is sought before a decision or action is taken.

Understand the key concepts of service management

Question

What does the C' in RACI' refer to?

Options

ACommunicate
BConfigure
CCustomer
DConsult

How the community answered

(56 responses)

A
7% (4)
B
5% (3)
C
2% (1)
D
86% (48)

Why each option

In the RACI responsibility assignment matrix, C stands for Consulted, indicating those whose input is sought before a decision or action is taken.

ACommunicate

Communicate is not part of the RACI model; the I in RACI stands for Informed, which covers one-way communication.

BConfigure

Configure is not a component of the RACI matrix; it is unrelated to this responsibility-assignment framework.

CCustomer

Customer is not represented in the RACI acronym; customer interactions are handled through other ITIL concepts such as service level agreements.

DConsultCorrect

RACI is an acronym for Responsible, Accountable, Consulted, and Informed. 'Consulted' identifies stakeholders who are two-way communication partners, meaning their expertise or approval is sought during a task or decision. This is a formal ITIL and project management concept used to clarify roles within a process or activity.

Concept tested: RACI matrix roles and definitions

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#RACI model#roles and responsibilities#consult

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