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ITIL-FOUNDATION · Question #559
ITIL-FOUNDATION Question #559: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which are objectives of problem management? 1. Eliminate recurring incidents 2. Minimize the impact of incidents that cannot be prevented 3. Increase visibility and communication of incidents 4. Provide a trigger for the raising of incidents
Options
- A1 and 2
- B2 and 3
- C3 and 4
- D1 and 4
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Topics
#problem management#recurring incidents#problem objectives