Which are objectives of problem management? 1. Eliminate recurring incidents 2. Minimize the impact of incidents that cannot be prevented 3. Increase visibility and communication of incidents 4. Provi

The two core objectives of ITIL problem management are to prevent problems and resulting incidents from occurring (eliminating recurring incidents) and to minimize the impact of incidents that cannot be prevented by performing root cause analysis and implementing workarounds or known error records. These objectives distinguish problem management from incident management, which focuses on restoring service rather than addressing underlying causes.

Increasing visibility and communication of incidents is an objective of incident management, not problem management.

Neither increasing incident communication nor triggering incidents are problem management objectives; both relate to incident management activities.

Problem management does not provide triggers for raising incidents; rather, incidents or trends in incidents provide the trigger for raising problems.