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ITIL-FOUNDATION · Question #566

What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

The correct answer is A. A standard change. A standard change is pre-authorized, low risk, relatively common, and follows a defined procedure or work instruction, making it exempt from repeated full change approval. This distinguishes it from normal and emergency changes.

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Question

What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?

Options

  • AA standard change
  • BAn emergency change
  • CAn internal change
  • DA normal change

How the community answered

(29 responses)
  • A
    93% (27)
  • C
    3% (1)
  • D
    3% (1)

Why each option

A standard change is pre-authorized, low risk, relatively common, and follows a defined procedure or work instruction, making it exempt from repeated full change approval. This distinguishes it from normal and emergency changes.

AA standard changeCorrect

A standard change in ITIL change management is pre-authorized because its risk profile and steps are well understood and documented in advance as a procedure or work instruction. Because it is low risk and repeatable, it does not require a new change request or CAB review each time it is executed.

BAn emergency change

An emergency change is required urgently to resolve a critical incident or outage and bypasses parts of the normal process - it is neither pre-authorized nor routine.

CAn internal change

Internal change is not a recognized change type in the ITIL change management framework.

DA normal change

A normal change requires full assessment, documentation, and approval through the change advisory board process and is not pre-authorized or routine in nature.

Concept tested: ITIL change management standard change definition

Topics

#change types#standard change#pre-authorized change#change management

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