ITIL-FOUNDATION · Question #566
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
The correct answer is A. A standard change. A standard change is pre-authorized, low risk, relatively common, and follows a defined procedure or work instruction, making it exempt from repeated full change approval. This distinguishes it from normal and emergency changes.
Question
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
Options
- AA standard change
- BAn emergency change
- CAn internal change
- DA normal change
How the community answered
(29 responses)- A93% (27)
- C3% (1)
- D3% (1)
Why each option
A standard change is pre-authorized, low risk, relatively common, and follows a defined procedure or work instruction, making it exempt from repeated full change approval. This distinguishes it from normal and emergency changes.
A standard change in ITIL change management is pre-authorized because its risk profile and steps are well understood and documented in advance as a procedure or work instruction. Because it is low risk and repeatable, it does not require a new change request or CAB review each time it is executed.
An emergency change is required urgently to resolve a critical incident or outage and bypasses parts of the normal process - it is neither pre-authorized nor routine.
Internal change is not a recognized change type in the ITIL change management framework.
A normal change requires full assessment, documentation, and approval through the change advisory board process and is not pre-authorized or routine in nature.
Concept tested: ITIL change management standard change definition
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