ITIL-FOUNDATION · Question #578
Which are the elements of process control?
The correct answer is D. Process owner, policy and objectives. Process control in ITIL is defined by three core elements - process owner, policy, and objectives - which together govern how a process is directed and monitored.
Question
Which are the elements of process control?
Options
- AInputs, outputs and triggers
- BWork instructions, procedures and roles
- CResources, capabilities and metrics
- DProcess owner, policy and objectives
How the community answered
(52 responses)- A2% (1)
- B2% (1)
- C6% (3)
- D90% (47)
Why each option
Process control in ITIL is defined by three core elements - process owner, policy, and objectives - which together govern how a process is directed and monitored.
Inputs, outputs, and triggers are elements that describe process flow and boundaries, not the control mechanisms that govern a process.
Work instructions, procedures, and roles are process documentation and enablement components, not the governing control elements.
Resources, capabilities, and metrics relate to process execution capacity and measurement, which are separate from the control structure that defines ownership and policy.
ITIL specifies that process control comprises the process owner (accountable for the process), the process policy (rules and guidelines governing the process), and the process objectives (the measurable outcomes the process must achieve). These three elements collectively ensure the process is properly governed, directed, and aligned with organizational goals.
Concept tested: ITIL process control elements - owner, policy, objectives
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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