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ITIL-FOUNDATION · Question #578
ITIL-FOUNDATION Question #578: Real Exam Question with Answer & Explanation
The correct answer is D: Process owner, policy and objectives. Process control in ITIL is defined by three core elements - process owner, policy, and objectives - which together govern how a process is directed and monitored.
Understand the key concepts of service management
Question
Which are the elements of process control?
Options
- AInputs, outputs and triggers
- BWork instructions, procedures and roles
- CResources, capabilities and metrics
- DProcess owner, policy and objectives
Explanation
Process control in ITIL is defined by three core elements - process owner, policy, and objectives - which together govern how a process is directed and monitored.
Common mistakes.
- A. Inputs, outputs, and triggers are elements that describe process flow and boundaries, not the control mechanisms that govern a process.
- B. Work instructions, procedures, and roles are process documentation and enablement components, not the governing control elements.
- C. Resources, capabilities, and metrics relate to process execution capacity and measurement, which are separate from the control structure that defines ownership and policy.
Concept tested. ITIL process control elements - owner, policy, objectives
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#process control#process owner#policy and objectives#process governance
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