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ITIL-FOUNDATION · Question #579
ITIL-FOUNDATION Question #579: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
What is the definition of a service improvement plan (SIP)?
Options
- AA formal plan to implement improvements to a customer's business processes
- BAn input from availability management to service level management, detailing the service design
- CA formal plan to implement improvements to a service or process
- DAn input from financial management for IT services to service level management, detailing the
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Topics
#service improvement plan#SIP definition#continual improvement#process improvement