ITIL-FOUNDATION · Question #568
Which is an objective of the design coordination process?
The correct answer is A. To produce service design packages and ensure they art handed over to service transition. The design coordination process ensures consistency across service design activities and is responsible for producing service design packages and handing them over to service transition.
Question
Which is an objective of the design coordination process?
Options
- ATo produce service design packages and ensure they art handed over to service transition
- BTo asses and evaluate all changes and their impact on service designs
- CTo document the initial structure and relationship between services and customers
- DTo gather and document new service level requirements from the customer
How the community answered
(39 responses)- A95% (37)
- C3% (1)
- D3% (1)
Why each option
The design coordination process ensures consistency across service design activities and is responsible for producing service design packages and handing them over to service transition.
Design coordination produces service design packages (SDPs), which contain all information needed for a service to progress through the service lifecycle. Ensuring these SDPs are formally handed over to service transition is a primary output and stated objective of the design coordination process.
Assessing and evaluating changes and their impact on services is the responsibility of the change management process, not design coordination.
Documenting the initial structure and relationships between services and customers is associated with the service catalogue management process.
Gathering and documenting new service level requirements from customers is an objective of the service level management process, not design coordination.
Concept tested: ITIL design coordination process objectives
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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