ICYB Exam Questions

The main purpose of the Analyse phase is to:

Which of the following represents 搗alue-added?work?

A defect is best defined as:

Which control chart is used to monitor the number of defects when the opportunity count varies?

In 5S, the purpose of 揝ort?is to:

Which statement best describes a process that is 搃n statistical control?

A Belt has determined that the loan application does not need to be reviewed by accounting thereby improving the number of applications a loan processer can handle. According to Co...

The following Business Case is constructed properly. "During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no returns. This costs the co...

As a Belt created a Process Map he realized there were multiple departments involved in this process so he added a feature to the map called ______________.

The Value Chain in an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs.

A key metric in Six Sigma is the DPMO which stands for __________________?

To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the ________________ approach.

Which tool is commonly used to gather data during a process observation?

Which phase of DMAIC identifies potential solutions to address verified root causes?

A team wants to identify categories of potential causes contributing to a problem. They should use a:

Which metric is used to evaluate process capability relative to specification limits?

Standard work helps reduce:

When a process has proven itself to function at a Six Sigma level this means there are less than 3.4 defects per ___________ opportunities.

Six Sigma refers to a process whose output has 100% of its data points within 8 Standard Deviations from the Mean.

Training cost $2,500 and a project required an initial investment of $23,500. If the project yields monthly savings of $2,500 beginning after 4 months, what is the payback period i...

The ROI for a project is a measurement metric that stands for _____________________ and is one of the methods used to measure the success of a Lean Six Sigma project.

Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.

Y, the output of a process, is the ______________ variable while Xn, the various inputs to a process, are the _____________ variables.

Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?

Which of the following is a primary objective of Lean?

What does the Voice of the Customer (VOC) directly influence in a project?

Which graphical tool is used to show the distribution pattern of continuous data?

A project charter typically includes:

Which of the following is a benefit of mistake-proofing (Poka-Yoke)?

A Run Chart is primarily used to:

With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our...

The purpose of a ______________ is to identify the complexity of the process and to assist in identifying critical steps in the process.

In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.

The "Equipment" category of Root Causes on a Fishbone Diagram would be used primarily used to generate ideas as to which of the following are possible causes for defects?

At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.

A Micro Process Map may map a process showing the entire activities of a department and can likely be broken into many Macro Process Maps showing numerous processes that comprise t...

As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for _____________, Understandable, Measurable, Believable and Achi...

_____________ represents all the variation that one can expect to experience from the output of the subject process.

A Belt gathered the following defect data for a polyurethane production line and wanted to assemble it into a Pareto Chart. The correct order from left to right in the chart would...

The length of wooden beams being sawed is measured by a line operator. Which is least likely to be influenced by the instrument?

Which Lean concept aims to limit inventory by aligning production with customer demand?

Which descriptive statistic identifies the midpoint of ordered data?

A team finds that operators perform the same task in different ways, leading to inconsistent results. Which tool should be implemented?

The main output of the Control phase is:

Which tool is most helpful for identifying 搗ital few?from 搕rivial many?

A process has a high number of defects. Before performing root-cause analysis, the team should first:

Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type...

Which of the following is a method of expressing the concept that the outputs of a process are a function of all the inputs to the process?

The purpose of a Process Map is to identify the complexity of the process and to assist in identifying ______________ in the process.

At the start of a project we are told to "walk the process" from beginning to the end. We do this to_____________________.