ICYB · Question #114
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
The correct answer is D. All of these answers are correct. All three options - clear documentation, timely delivery, and no rework required - are valid CTQs because they each represent measurable, customer-defined quality requirements for a service. CTQs capture what customers truly care about, and in a service context, customers…
Question
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
Options
- ADocumentation is clear
- BWas timely in delivery
- CRequired no redo
- DAll of these answers are correct
How the community answered
(24 responses)- B4% (1)
- C4% (1)
- D92% (22)
Explanation
All three options - clear documentation, timely delivery, and no rework required - are valid CTQs because they each represent measurable, customer-defined quality requirements for a service. CTQs capture what customers truly care about, and in a service context, customers expect accurate information (clear docs), on-time fulfillment, and a defect-free experience that doesn't require correction. Since none of these are "distractors" - each independently qualifies as a CTQ - option D is the only complete and accurate answer. Memory tip: Think of CTQs using the acronym TAR - Timely, Accurate (clear documentation), Redo-free - any one of these alone could be a CTQ, so when you see them all listed, "All of the above" is almost always the trap that's actually correct.
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