Six_Sigma
ICYB · Question #77
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between "what is" and __________________.
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Define
Question
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between "what is" and __________________.
Options
- A"What isn't"
- B"What will make money"
- C"What will cost less"
- D"What should be"
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Topics
#Voice of Customer#gap analysis#current state#what should be