Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.

Question

Options

• AOwners
• BManagers
• CDebt holders
• DStaff

• A
  94% (30)
• B
  3% (1)
• C
  3% (1)

Explanation

Voice of the Business (VoB) captures the needs, goals, and expectations of the owners - those with a financial stake and strategic authority over the organization. Owners set the direction for profitability, growth, and performance targets that the business must meet, making their perspective the defining input for VoB.

Managers (B) implement strategy on behalf of owners but don't define the fundamental business goals - their role is operational, not ownership-driven. Debt holders (C) have a financial claim on the business but don't drive its strategic needs or objectives; that's a Voice of the Creditor, not the business. Staff (D) are captured by a separate concept, "Voice of the Employee" (VoE), which addresses workforce needs independently.

Memory tip: Think of VoB as "Vision of the Business Owners" - the people who own the vision own the voice.

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