ICYB Exam Questions

SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.

As we begin to describe the things occurring with our process through a Process Map we begin to see some steps that are NVA which stands for ____________.

As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for Reasonable, Understandable, _____________, Believable and Achi...

Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are random in nature are referred to as ___________.

Long-term Data represents all the variation that one can expect to experience from the output of the subject process.

The temperature of a liquid is being measured by a line operator. Which is least likely to be influenced by the instrument?

A Belt gathered the following defect data for a trouser production line and wanted to assemble it into a Pareto Chart. The correct order from left to right in the chart would be: D...

One of the primary objectives of constructing an X-Y Diagram is to separate the vital few X's from the trivial many X's.

Stability, Bias and Linearity define the ___________ of a Measurement System.

Lean Principles defines for us ________ specific areas where waste typically exists in our processes.

One of the 5S approaches to eliminating waste is to minimize work activities that are out of the ordinary thereby requiring unusual decisions and actions to accomplish the correct...

The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma project and should therefore involve keeping the __________ up to date as a means of...

To minimize waste through the application of Lean Principles we do which of the following?

A Lean Principle that states the process of eliminating waste is a continual process requiring one to always be on the lookout for ways to reduce the seven elements of waste is kno...

An important factor in a viable Control Plan is to determine who, when and to what level various personnel must be _________ to maintain the improvements made to a process.

Upon completion of a project a Belt must complete the ____________________ then transfer responsibility for this to the Process Owner.

Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the...

The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?

A Belt has determined that the insurance claim form needn't be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quali...

The following Business Case is constructed properly. "During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%. This costs the bank...

As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for __________________________...

In an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs is called the Value Chain.

When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.

One of the primary objectives of constructing an X-Y Diagram is to separate the vital few Y's from the trivial many Y's.

A ______________ is a graphical presentation of sample data that shows the number of times that a data point is a specific number.

Lean Principles defines for us seven specific areas where ________ typically exists in our processes.

One of the 5S approaches to eliminating waste is to organize all tools, information and inventory utilized at a workstation in such a manner that the operator knows exactly where t...

The Control Plan is the road map to sustaining the improvements made through the Lean Six Sigma project and should therefore involve keeping the __________ up to date as a means of...

To minimize waste through the application of Lean Principles we do which of the following?

A Lean Principle that states the process of eliminating waste is a continual process requiring one to always be on the lookout for ways to reduce the seven elements of waste is kno...

An important factor in a viable _________ is to determine who, when and to what level various personnel must be trained to maintain the improvements made to a process.

A Monitoring Plan put into place at the conclusion of a project will provide for adequate systems with key metric readouts indicating out-of-spec conditions.

Upon completion of a project a Belt must complete the Documentation Plan then transfer responsibility for this to the ____________________.

Which phase of DMAIC focuses on establishing the baseline performance of a process?

Which Lean waste refers to producing earlier, faster, or more than needed?

Which tool helps the team understand the sequence of activities and identify potential handoff issues?

A team interviews customers to identify what features matter most. This activity is part of:

Which of the following is an example of attribute data?

When a process has proven itself to function at a Six Sigma level this means there are less than ________ defects per million opportunities.

Six Sigma refers to a process whose output has at least 95% of its data points within 6 Standard Deviations from the Mean.

Training cost is $3,000 and a project required an initial investment of $12,000. If the project yields monthly savings of $1,800 beginning after 3 months, what is the payback perio...

The ROI for a project is a measurement metric that stands for Return on Investment and is one of the methods used to measure the success of a Lean Six Sigma project.

The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.

Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

Benefits and working conditions would be primarily the concern of which of the following?

In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the __________ variables.

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between "what is" and __________________.

Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

A Pareto chart is based on which key principle?

In a SIPOC diagram, 揚rocesses?typically show: