As we begin to describe the things occurring with our process through a Process Map we begin to see some steps that are NVA which stands for ____________.

Question

Options

• ANon-value add
• BNo violation allowed
• CNon-value actions
• DNext vehicle action

• A
  76% (37)
• B
  4% (2)
• C
  14% (7)
• D
  6% (3)

Explanation

NVA stands for "Non-value add" (A), a core term in Lean and process improvement methodology. In process mapping, NVA steps are activities that consume time, resources, or money but don't add value from the customer's perspective - identifying them is the first step toward eliminating waste.

Why the distractors are wrong:

• B ("No violation allowed") is fabricated - it has no meaning in process improvement or any related field.
• C ("Non-value actions") is close but incorrect; the established term is "non-value add," not "actions."
• D ("Next vehicle action") is unrelated to process mapping entirely.

Memory tip: Think of NVA as asking "Would a customer pay for this step?" If not, it's Non-Value Adding nothing to the product or service - and the word "add" is the key word to remember.

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