To construct a Fishbone Diagram and capture all the issues of interest it is best if your team uses the ________________ approach.

Question

Options

• AGraphical
• BData collection
• CShewhart
• DBrainstorming

• A
  2% (1)
• B
  4% (2)
• C
  6% (3)
• D
  88% (46)

Explanation

Brainstorming (D) is correct because a Fishbone Diagram (Ishikawa/cause-and-effect diagram) is a team-based tool designed to surface all possible causes of a problem - and brainstorming is the structured group technique that ensures no potential cause is overlooked before it's categorized on the diagram's "bones."

• A (Graphical) is wrong because while the diagram is graphical, that describes its format, not the team approach used to populate it.
• B (Data collection) is wrong because data collection happens before or after diagramming to validate causes, not during the construction of the diagram itself.
• C (Shewhart) is wrong because the Shewhart cycle (Plan-Do-Check-Act) is a process improvement framework, not a method for identifying causes collaboratively.

Memory tip: Think "Fish + Brainstorm" - just like a storm stirs up everything from the depths, brainstorming brings all hidden causes to the surface so the team can "hook" them onto the fishbone.

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