An important factor in a viable Control Plan is to determine who, when and to what level various personnel must be _________ to maintain the improvements made to a process.

Question

Options

• ATransferred
• BPromoted
• CTrained
• DDismissed

• A
  4% (1)
• B
  4% (1)
• C
  84% (21)
• D
  8% (2)

Explanation

Training (C) is the correct answer because a Control Plan must define who needs to be trained, when training should occur, and the depth of training required - ensuring that employees can sustain process improvements after a project closes. Without a deliberate training strategy, gains erode as people revert to old habits or new employees lack the necessary knowledge.

• A (Transferred) is wrong because moving personnel around doesn't inherently preserve process improvements; it can actually disrupt them if trained people leave a role.
• B (Promoted) is wrong because advancement is an HR function unrelated to sustaining a Control Plan.
• D (Dismissed) is wrong because removing personnel is the opposite of building the capability needed to maintain improvements.

Memory tip: Think of the three W's in a Control Plan - Who, When, and What level - all pointing to the word Train, because Training is how you Transfer knowledge into the process permanently.

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