Which tool helps the team understand the sequence of activities and identify potential handoff issues?

Question

Options

• AProject charter
• BControl chart
• CProcess map
• DHistogram

• A
  9% (2)
• B
  4% (1)
• C
  70% (16)
• D
  17% (4)

Explanation

A process map (C) visually diagrams the step-by-step flow of activities in a process, making it easy to see the sequence of tasks and identify where work is handed off between people, teams, or systems - exactly what's needed to spot handoff gaps or bottlenecks.

The other options serve different purposes: a project charter (A) defines project scope, objectives, and stakeholders but doesn't map activity sequences. A control chart (B) tracks process performance over time to detect variation or instability. A histogram (D) displays the frequency distribution of data, useful for spotting patterns in a dataset but not for sequencing activities.

Memory tip: Think of "process map = process path" - it literally maps the path a process takes from start to finish, making handoffs visible as the points where one path connects to the next.

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