Standard work helps reduce:

Question

Options

• AValue-added time
• BProcess consistency
• CUnplanned variation
• DCustomer satisfaction

• C
  96% (26)
• D
  4% (1)

Explanation

Standard work establishes documented, repeatable procedures for completing tasks, and its primary purpose is to reduce unplanned variation - the unpredictable differences in how work gets done across people, shifts, or time. When everyone follows the same defined steps, outputs become more consistent and predictable.

Why the distractors are wrong:

• A (Value-added time): Standard work aims to preserve or increase value-added time by eliminating waste - reducing it would be counterproductive.
• B (Process consistency): Standard work actually improves consistency; reducing it would defeat the entire purpose.
• D (Customer satisfaction): Standard work is meant to improve customer satisfaction through reliable, defect-free outputs.

Memory tip: Think of "standard" as the enemy of "random." Wherever you see standard work, it's fighting unplanned (random) variation - not eliminating the controlled variation that comes from intentional process improvements.

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