CHANGE-MANAGEMENT-FOUNDATION Exam Questions

According to Tiompenaars and harronden-Turner, which example is a level three basic assumption' expression of culture?

Which of the following statements about the change severity assessment 'environment' impact are true? 1. The amount of other activity happening at the same time as the charge is a...

According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

Which management approach is recommended to help people through the neutral zone' phase of Gridges' model of human transition?

Which MNTI® preference is characterized by being spontaneous and disliking detailed plans?

Which statement describes `shared values' in the McKinsey 7S model?

Which of the following statements about the concept of extinction in behavioral learning are true? 1. Extinction happens when rewards for a certain behavior are withdrawn 2. Recond...

Which is a desired characteristic of a vision statement for a change?

When comparing `lean' and `rich' communication channels, which of the following statements about a 'rich' communication channel is true? 1. A 'rich' channel allows for conversation...

According to Herzberg's research, which factor leads to high job satisfaction?

What role in change must promote an idea to potential Sponsors?

Which action is an appropriate change management response to people in the early stages of a change cure?

Which MBTI® preference would bring a rational approach to selecting an outcome?

Which item is one of Mayfield's seven principles of stakeholder engagement?

Which is a description of the role of Line Management in the change process?

Which action, taken as part of the four-step emergent change process, addresses the current consequences of the change not yet being a reality?

Which of the following statements about two-way communication are true? 1. Two way communication is useful for getting important information out quickly to large groups of people 2...

When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?

What stage immediately follows the reflective observation' stage, described in Kolb's learning cycle?

In Herzberg's studies on job satisfaction, which statement about dissatisfies Chygene factors') is true?

Which statement describes an advantage of using storylelling to engage people's hearts and mind more fully when communicating change?

Which action is a suitable response when resistance to change is shown through sabotage?

Which is a benefit of using change agent networks?

Which is the BEST example of a disadvantage to an organization of making or marketing an external appointment to a change learn?

What is the First step of Kotter's eight-step model for planning and leading organizational change?

Which is an effect in an organization if the psychological contract between an organization and its staff is broken?

When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

According to the Bechard and Harris change formula' which response will increase an individual's dissatisfaction with the status quo?

Which advantage relates to using a Persona to understand a stakeholder group?

Which management approach is recommended to help people through the `endings' phase of Bridges model of human transition?

Which is a correct description of how Tuckman's five phases of team development work in practice?

Which characteristic can be tracked using Mayfield's stakeholder radar technique?

Which item should be included within the communication plan?

Which reason explains why it is helpful to segment stakeholders?

At which point can a person perform a skill with concentrated effort?

Why should organizations consider volunteers for the role of change agent carefully?

How can change leaders avoid people losing face in change initiatives?

Where should the timing for communication messages be documented?

In change outcomes, the dominant assumption is that intended change outcomes can be achieved as planned.

What are the benefits of intermittent, random reinforcement?

According to DiMaggio and Powell, government-mandated changes are an example of pressure.

When should feedback be collected?

In which stage of development does a team create shared practices and working styles?

Which of the following images is most likely to help managers be aware of potential component breakdowns and see their role in terms of maintenance and repair?

According to Honey and Munford, which learning style would team BEST through watching a video showing a new being undertaken in the work environment?

According to Morgan, what metaphor describes an organization where formal management of change is impossible?

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Which statement describes `confirmation bias'?

According to Morgan, what metaphor applies to an organization that has structured and tightly- controlled processes?

Which of the following statement about communication approaches that encourage engagement during change are true? 1. It is helpful to delay communication until all the information...