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CHANGE-MANAGEMENT-FOUNDATION · Question #9

When comparing lean' and rich' communication channels, which of the following statements about a 'rich' communication channel is true? 1. A 'rich' channel allows for conversation a quick response…

The correct answer is C. Both 1 and 2 are true. Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as…

Change Communication

Question

When comparing lean' and rich' communication channels, which of the following statements about a 'rich' communication channel is true? 1. A 'rich' channel allows for conversation a quick response, and the chance for interaction. 2. A 'rich' channel conveys non-verbal cues, such as emotion and feelings, tone or gestures.

Options

  • AOnly 1 is true
  • BOnly 2 is true
  • CBoth 1 and 2 are true
  • DNeither 1 or 2 is true

How the community answered

(57 responses)
  • A
    2% (1)
  • B
    2% (1)
  • C
    93% (53)
  • D
    4% (2)

Explanation

Communication channels can be classified as lean or rich, depending on the amount and quality of information they can convey. A rich communication channel allows for conversation, a quick response, and the chance for interaction, as well as conveys non-verbal cues, such as emotion and feelings, tone or gestures. Examples of rich communication channels are face-to-face meetings, video calls, or phone calls. Therefore, both statements 1 and 2 are true.

Topics

#communication channels#rich channels#lean channels#change communication

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