Which action is an appropriate change management response to people in the early stages of a change cure?

Question

Options

• AInterpret emotions as evidence of poor change management
• BBe clear about the losses that people will experience
• CDelay communication until all the details are known
• DAccept that everyone will eventually work their way through the curve

• A
  17% (4)
• B
  71% (17)
• C
  8% (2)
• D
  4% (1)

Explanation

The change curve is a model that describes the typical emotional stages that people go through when they face a change. The early stages of the change curve are characterized by shock, denial, anger, and frustration. To help people through these stages, change leaders should be clear about the losses that people will experience and acknowledge their feelings and concerns. The other options are not appropriate responses, as they would either ignore or dismiss people's emotions or create more uncertainty and confusion.

No community discussion yet for this question.