Which management approach is recommended to help people through the neutral zone' phase of Gridges' model of human transition?

Question

Options

• AHold on to established routines wherever possible
• BReduce gossip by limiting social occasions at work.
• CDirect feedback through the normal line management processes
• DDescribe this period as an opportunity to learn

• B
  6% (1)
• C
  6% (1)
• D
  89% (16)

Explanation

Bridges' model of human transition describes three phases that people go through when they experience change: ending, losing, and letting go; the neutral zone; and the new beginning. The neutral zone is a period of uncertainty, confusion, and anxiety, but also creativity, innovation, and learning. To help people through this phase, change leaders should describe this period as an opportunity to learn new skills, explore new possibilities, and experiment with new solutions. The other options would not help people through this phase, as they would either maintain the status quo, increase gossip and rumors, or limit feedback channels.

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