In Herzberg's studies on job satisfaction, which statement about dissatisfies Chygene factors') is true?

Question

Options

• ADissatisfiers are the only factors that can be influenced in the work place.
• BBeyond a certain level, improving dissatisfiers does not lead to job satisfaction
• CIt is unnecessary to consider the impact of change on the dissatisfiers
• DThe dissatisfiers are related to the work itself, rather than its context

• A
  6% (3)
• B
  91% (48)
• C
  2% (1)
• D
  2% (1)

Explanation

According to Herzberg's research, job satisfaction and dissatisfaction are influenced by two different sets of factors: motivators and hygiene factors. Motivators are factors that lead to high job satisfaction and motivation, such as achievement, recognition, responsibility, advancement, and growth. Hygiene factors are factors that do not cause satisfaction, but can cause dissatisfaction if they are absent or inadequate, such as working conditions, salary, security, and supervision. Beyond a certain level, improving dissatisfiers (hygiene factors) does not lead to job satisfaction, as they only prevent dissatisfaction. To increase job satisfaction, motivators need to be enhanced or introduced. Therefore, statement B is true. The other statements are not true, as they either contradict or misinterpret Herzberg's theory.

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