nerdexam
APMG-International

CHANGE-MANAGEMENT-FOUNDATION · Question #50

Which of the following statement about communication approaches that encourage engagement during change are true? 1. It is helpful to delay communication until all the information is avoiding the…

The correct answer is D. Neither 1 or 2 is true. Communication approaches that encourage engagement during change should be timely, transparent, honest, consistent, and two-way. It is not helpful to delay communication until all the information is available, as this can create uncertainty and anxiety among stakeholders. It is…

Stakeholder Engagement and Communication

Question

Which of the following statement about communication approaches that encourage engagement during change are true? 1. It is helpful to delay communication until all the information is avoiding the risk of misleading people with insufficient data. 2. An external communications agency should be asked to relay messages when dealing with a difficult change.

Options

  • AOnly 1 is true
  • BOnly 2 is the true
  • CBoth 1 and 2 are true
  • DNeither 1 or 2 is true

How the community answered

(24 responses)
  • A
    4% (1)
  • B
    8% (2)
  • C
    4% (1)
  • D
    83% (20)

Explanation

Communication approaches that encourage engagement during change should be timely, transparent, honest, consistent, and two-way. It is not helpful to delay communication until all the information is available, as this can create uncertainty and anxiety among stakeholders. It is also not advisable to use an external communications agency to relay messages when dealing with a difficult change, as this can undermine trust and credibility of the change leaders.

Topics

#communication strategy#change communication#engagement#best practice

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion
Full CHANGE-MANAGEMENT-FOUNDATION Practice