CHANGE-MANAGEMENT-FOUNDATION · Question #30
CHANGE-MANAGEMENT-FOUNDATION Question #30: Real Exam Question with Answer & Explanation
The correct answer is B. Concentrate on the emotional content of issues. Bridges model of human transition is a framework that describes how people experience and cope with change. The model consists of three phases: endings, neutral zone, and new beginnings. The endings phase is when people have to let go of the old situation and deal with the loss a
Question
Options
- ALook for quick successes to announce
- BConcentrate on the emotional content of issues
- CBe clear about the scope of the change
- DEncourage people to turn their backs on the past
Explanation
Bridges model of human transition is a framework that describes how people experience and cope with change. The model consists of three phases: endings, neutral zone, and new beginnings. The endings phase is when people have to let go of the old situation and deal with the loss and uncertainty that comes with change. The recommended management approach to help people through this phase is to concentrate on the emotional content of issues, that is, to acknowledge and address the feelings and reactions that people have, such as anger, denial, or sadness. This can help people to accept the change and move on to the next phase.
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