700-805 Exam Questions
98 real 700-805 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1Customer Success Foundation
Which action should a Renewals Manager take to drive value in the account?
Renewal Risk ManagementAccount RetentionCustomer SuccessValue Realization - Question #2Customer Success Foundation
Which service offering assists the customer in preparing for emerging industry trends?
Cisco Service OfferingsAdvisory ServicesCustomer EnablementIndustry Trends - Question #3Cisco Tools and Processes
Which Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?
network anomaly detectionStealthwatchCisco security productsthreat detection - Question #4Customer Success Foundation
Which service offering helps define the IT vision and strategy of the customer?
Advisory ServicesIT StrategyVision DefinitionCustomer Success - Question #5Business Acumen
How does Cisco define Business Critical Services?
Business Critical ServicesSubscription ModelService LifecycleCisco Services - Question #6Business Acumen
Which critical task must be performed during the Qualification phase?
Qualification PhaseCustomer InventorySales MethodologyDiscovery - Question #7Business Acumen
Which licensing model represents the highest value?
licensing modelsenterprise agreementsbusiness valueprocurement - Question #8Customer Success Foundation
How does Cisco define ATR?
Available to Renew (ATR)Contract ManagementRenewal ForecastingCustomer Retention - Question #9Customer Success Foundation
Which action should be taken when renewing a contract with a customer?
contract renewalcustomer needs assessmentrelationship managementsolution alignment - Question #10Business Acumen
Who do Renewals Managers (RMs) work with?
Renewals ManagementAccount ManagementRevenue StrategySales Collaboration - Question #11Cisco Tools and Processes
During which activity of the renewal process would a Renewal Manager provide an appropriate co-termination timeframe and gain required internal approvals?
renewal processproposal buildco-terminationinternal approvals - Question #12Cisco Tools and Processes
What is the goal of licensing at Cisco?
Smart LicenseCisco Licensing StrategyLicense ManagementProduct Entitlement - Question #13Customer Success Foundation
Which statement best describes the success plan?
success planaccount teamcustomer successblueprint - Question #14Customer Success Foundation
What is the first action for a Renewals Manager?
Renewals WorkflowStakeholder AlignmentTeam CoordinationCustomer Success - Question #15Cisco Tools and Processes
Which two actions does a partner or customer perform within CCW-R? (Choose two.)
CCW-RPartner portalContract managementAccount administration - Question #16Business Acumen
What is the Cisco definition of a Reusable Non-Standard Discount (RNSD)?
RNSDDiscount ProgramsPricing ModelsCisco Commercial - Question #17Facilitate Renewal Process and Mitigate Risk
What is a success indicator for a Renewals Manager?
renewals managerKPIson-time renewalsuccess indicators - Question #18Business Acumen
Which two factors drive subscription value for customers? (Choose two)
subscription valuesecurityinnovationcustomer retention - Question #19Cisco Tools and Processes
Which statement regarding which tools can be added as value to customer and partners is invalid?
Cisco toolsvalue-add servicescustomer adoptionsales enablement - Question #20Cisco Tools and Processes
Which product addresses network segmentation issues and is comprised of Viptela and Meraki products?
SD-WANNetwork segmentationViptelaMeraki - Question #21Cisco Tools and Processes
Which statement best describes an Ask the Expert session?
Ask the Expert sessionsEducational webinarsExpert Q&ACustomer enablement - Question #22Customer Success Foundation
What is the primary measurement of success for a Renewals Manager?
renewal metricsKPI measurementcustomer retentionsuccess measurement - Question #23Business Acumen
Which three financial metrics are critical in renewing subscriptions? (Choose three.)
Annual Recurring RevenueSubscription RenewalsFinancial MetricsRenewal Rate - Question #24Customer Success Foundation
Which set of services are contained in the CX portfolio?
CX portfoliosupport servicesmanaged servicesprofessional services - Question #25Facilitate Renewal Process and Mitigate Risk
Which strategy contributes to the successful renewal of service contracts?
renewal strategyservice contractscommunicationvalue positioning - Question #26Customer Success Foundation
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
renewal strategyupsell opportunitiescustomer needs assessmentaccount expansion - Question #27Customer Success Foundation
What support should a Renewal Manager take from the Customer Success Manager?
Role collaborationCustomer value communicationRenewal supportCSM partnership - Question #28Business Acumen
Which licensing model is the most complex for a customer to manage?
Licensing ModelsProcurement StrategyAgreement ManagementVendor Complexity - Question #29Facilitate Renewal Process and Mitigate Risk
Which task is the responsibility of the Renewals Manager?
renewals managerrecurring revenuerisk managementrole responsibilities - Question #30Customer Success Foundation
What is the Health Index?
Health Indexcustomer health indicatorscustomer success metricshealth measurement - Question #31Customer Success Foundation
Which statement best summarizes the intended outcome of the Success Plan?
Success PlanRenewal PropensityFinancial MetricsCustomer Health - Question #32Business Acumen
Which group of products are enterprise networking products?
enterprise networkingCisco productsroutingswitching - Question #33Business Acumen
Which is the first step in a solutions-led sales approach?
solutions-led sellingsales methodologycustomer needs analysisbusiness outcomes - Question #34Customer Success Foundation
What is the implication that on-time renewals have for an IT provider company?
customer retentionrenewal metricssatisfaction indicatorsrecurring revenue - Question #35Facilitate Renewal Process and Mitigate Risk
Which business benefit of on-time renewals on Cisco products and services is valid?
on-time renewalbusiness benefitsrebatespartner incentives - Question #36Cisco Tools and Processes
What is a purpose of CCW-R?
CCW-Rrenewal managementCisco commerce workspacecustomer tools - Question #38Facilitate Renewal Process and Mitigate Risk
Which steps to develop a renewal quote are valid?
renewal quotequoting processbilling verificationdiscount validation - Question #39Customer Success Foundation
Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?
renewal riskadoption metricsmitigation strategycustomer health - Question #40Business Acumen
Which approach should be applied when renewing a quote?
Quote RenewalSolutions SellingSales MethodologyCustomer Engagement - Question #41Business Acumen
What is the ATR on a $10,000, one-year, recurring-revenue contract?
ATRAnnual Recurring RevenueContract ValueRevenue Metrics - Question #42Customer Success Foundation
Which architecture addresses customer needs for voice, video, and data?
Collaboration ArchitectureUnified CommunicationsVoice/Video/DataNetwork Solutions - Question #43Facilitate Renewal Process and Mitigate Risk
Which task should a Renewals Manager perform during the Prospect phase?
prospect phaserisk assessmentrenewal lifecyclerenewals manager - Question #44Customer Success Foundation
What does iARR measure?
iARRcustomer expansionexpansion revenueARR metrics - Question #45Facilitate Renewal Process and Mitigate Risk
For which area of the Success Plan is the Renewal Manager responsible?
success planrenewals managersolution renewalrole responsibilities - Question #46Business Acumen
Which discussion point helps upsell a customer?
upsellingcustomer needs analysissales strategynetwork assessment - Question #47Customer Success Foundation
What is the primary customer value of the Cisco Services Portfolio?
Cisco Services PortfolioCustomer Value PropositionService CustomizationService Delivery - Question #48Business Acumen
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention...
Smart AccountsEnterprise AgreementsLicense consolidationCustomer scaling - Question #49Cisco Tools and Processes
What is an Accelerator?
AcceleratorCoaching engagementCustomer enablementProfessional services - Question #50Business Acumen
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recur...
Annual Recurring Revenue (ARR)SaaS MetricsRevenue RecognitionContract Valuation - Question #51Cisco Tools and Processes
Which detail is provided in the scorecard by using the Total Program View tool?
Total Program ViewScorecard metricsRenewal rateProgram tracking