Which two actions does a partner or customer perform within CCW-R? (Choose two.)

The correct answer is C. change Customer Address D. view and manage their contracts. CCW-R (Cisco Commerce Workspace – Renewals) is purpose-built for managing existing contracts and account maintenance, which is why C (Change Customer Address) and D (view and manage their contracts) are correct - both are account/contract management tasks squarely within…

Cisco Tools and Processes

Question

Options

Aset up billing
Bdownload hardware, software and services datasheets
Cchange Customer Address
Dview and manage their contracts
Eorder new services

How the community answered

(25 responses)

B
4% (1)
C
92% (23)
E
4% (1)

Explanation

CCW-R (Cisco Commerce Workspace – Renewals) is purpose-built for managing existing contracts and account maintenance, which is why C (Change Customer Address) and D (view and manage their contracts) are correct - both are account/contract management tasks squarely within CCW-R's scope.

A (set up billing) is incorrect because billing configuration is handled through separate Cisco billing and financial portals, not CCW-R. B (download datasheets) is a pre-sales activity performed on cisco.com, not a renewals platform function. E (order new services) is handled in standard CCW (Cisco Commerce Workspace), not CCW-R - the "R" signals the platform is scoped to renewals, not net-new orders.

Memory tip: Think of CCW-R as a "Renew and Maintain" tool - anything related to keeping existing contracts accurate (addresses, viewing/managing terms) lives here, while anything involving new purchases or pre-sales information belongs elsewhere.

Topics

#CCW-R#Partner portal#Contract management#Account administration

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