What are the 3 Cs of Cisco's CX Installed Base (CX-IB) Methodology?

Question

Options

• ACheck start dates, Co-terminate start dates, Consolidate services
• BConnect, Communicate, Consolidate
• CCommunicate, Co-terminate end dates, Consolidate contracts
• DCover the uncovered, Co-terminate end dates, Consolidate contracts

• A
  7% (3)
• B
  2% (1)
• C
  2% (1)
• D
  89% (39)

Explanation

D is correct because Cisco's CX-IB Methodology is specifically designed to maximize value from an installed base through three actions: Cover the uncovered (identify assets without active service coverage), Co-terminate end dates (align contract end dates to simplify renewals), and Consolidate contracts (reduce the number of separate contracts for easier management).

Why the distractors fail:

• A - "Check start dates" has no role in the methodology; the focus is on end dates for co-termination, not start dates.
• B - "Connect, Communicate, Consolidate" sounds plausible but is fabricated; these aren't the 3 Cs of CX-IB.
• C - Gets two of the three right (Co-terminate end dates, Consolidate contracts) but replaces "Cover the uncovered" with "Communicate," which isn't part of the framework.

Memory tip: Think of the 3 Cs as a renewal cleanup story - first you find what's exposed (Cover), then you align when things expire (Co-terminate), then you simplify the paperwork (Consolidate). The mnemonic "Cover, Co-terminate, Consolidate" flows in the natural order of a contract review engagement.

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