Which case represents a risk of renewal where a mitigation analysis will help obtain a more desired outcome?

Question

Options

• AThe adoption rate is 50% under the expected level and the plan is six months before the
• BThere are no open incidents 30 days before renewal dates.
• CCustomer is willing to subscribe to a recommendation case to be publicly communicated.
• DThe health index of a customer is over expected targets with no red flags.

• A
  70% (44)
• B
  8% (5)
• C
  5% (3)
• D
  17% (11)

Explanation

Option A describes a scenario where adoption is significantly underperforming - 50% below expectations - and there is still time remaining before renewal, creating both a problem and an opportunity. This combination is precisely what calls for mitigation analysis: the risk is clear (low adoption signals poor value realization, threatening renewal), yet the remaining time window allows a structured intervention plan to reverse the trend and secure renewal.

Options B, C, and D are all positive health signals, not risks. No open incidents (B) indicates a stable environment; a customer willing to be a public reference case (C) reflects high satisfaction and advocacy; and a health index above target with no red flags (D) is the definition of a well-positioned account. None of these warrant mitigation - they warrant celebration.

Memory tip: Think of the acronym RAT - Risk needs Action with Time. Option A is the only choice that has all three: a real Risk (low adoption), an Action opportunity (mitigation analysis), and Time (months before renewal) to turn it around.

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