What is the first recommended action for a Renewals Manager?

Question

Options

• AMeet the customer and perform a renewals diagnosis.
• BSchedule a meeting with the customer to negotiate contract terms.
• CReview the customer history and goals with Cisco and partner resources.
• DDownload contract data and independently develop a renewals strategy.

• A
  2% (1)
• B
  2% (1)
• C
  95% (39)

Explanation

Reviewing customer history and goals with Cisco and partner resources (C) is the correct first step because a Renewals Manager must establish a solid, informed foundation before taking any action - understanding past interactions, existing contracts, and customer objectives ensures that subsequent steps are targeted and effective.

Why the distractors fall short:

• A is premature - jumping into a customer meeting without preparation wastes time and risks misaligning the conversation with the customer's actual situation.
• B skips diagnosis entirely and moves straight to negotiation, which is a later-stage activity that depends on prior research.
• D is counterproductive - developing a strategy independently, without leveraging Cisco and partner resources, ignores available intelligence and misses the collaborative nature of the role.

Memory tip: Think "Research before Reach-out." The word first in the question signals a process order - in renewals management, internal homework (reviewing history, goals, resources) always precedes external outreach or strategy development.

No community discussion yet for this question.