What are two important actions of a successful Renewals Manager? (Choose two.)

Question

Options

• Aproactively solve TAC issues
• Balign solely with the Customer Success Manager
• Cunderstand the portfolio of products and services
• Dschedule daily meetings with the customer
• Ebuild and maintain relationships with internal and external stakeholders

• B
  6% (2)
• C
  91% (32)
• D
  3% (1)

Explanation

A successful Renewals Manager must understand the portfolio of products and services (C) to articulate value and identify renewal/expansion opportunities, and must build and maintain relationships with internal and external stakeholders (E) because renewals depend on trust across customers, sales, legal, and finance teams.

Why the distractors fail:

• A - Proactively solving TAC (Technical Assistance Center) issues is a Support or CSM responsibility, not core to a Renewals Manager's role.
• B - Aligning solely with the CSM creates a silo; Renewals Managers need cross-functional alignment with sales, finance, and customers.
• D - Daily meetings with customers is excessive and not a hallmark of renewal success; relationship quality matters more than meeting frequency.

Memory tip: Think "Know + Grow" - Know the portfolio (C) so you can defend its value, and Grow relationships (E) so customers want to stay. Both are outward-facing skills that directly drive renewal outcomes.

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