700-805 · Question #24
Which set of services are contained in the CX portfolio?
The correct answer is D. Support Services, Business Critical Services, Professional Services, Managed Services, and. The Customer Experience (CX) portfolio is designed to deliver end-to-end customer value across the lifecycle, and typically includes a comprehensive set of services such as: Support Services – For reactive and proactive technical assistance Business Critical Services (BCS) –…
Question
Which set of services are contained in the CX portfolio?
Options
- ASupport Services, Business Critical Services, Professional Services and Managed Services
- BSupport Services, Business Critical Services and Professional Services
- CSupport Services and Business Critical Services
- DSupport Services, Business Critical Services, Professional Services, Managed Services, and
How the community answered
(33 responses)- A9% (3)
- B6% (2)
- C3% (1)
- D82% (27)
Explanation
The Customer Experience (CX) portfolio is designed to deliver end-to-end customer value across the lifecycle, and typically includes a comprehensive set of services such as: Support Services – For reactive and proactive technical assistance Business Critical Services (BCS) – High-touch, proactive support for critical operations Professional Services – Implementation, design, and consulting services Managed Services – Outsourced operations and management of IT environments Learning Services – Training and enablement to maximize product adoption and value
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