Who do Renewals Managers (RMs) work with?

Question

Exhibit

Options

• ARMs work with account managers to drive ongoing revenue risk assessments and plays.
• BRMs work with pre-sales engineers and build customer solutions.
• CRMs work by themselves to develop a high level view customer requirements and objectives.
• DRMs work with service delivery teams and monitor engagements.

• A
  92% (44)
• B
  2% (1)
• C
  4% (2)
• D
  2% (1)

Explanation

Option A is correct because Renewals Managers are specifically focused on retaining and growing existing customer revenue - a goal they pursue collaboratively with account managers, who own the customer relationship and can act on risk signals and revenue-protecting plays.

B is wrong because working with pre-sales engineers to build solutions is the role of a Solutions Architect or Sales Engineer, not an RM. C is wrong because RMs don't operate in isolation - their effectiveness depends on cross-functional collaboration, particularly with account teams. D is wrong because monitoring engagements and working with service delivery teams describes a Customer Success Manager (CSM) or Project Manager function, not a Renewals Manager.

Memory tip: Think of the RM as the "revenue guardian" - they partner with account managers (the revenue owners) to protect and renew contracts. If the answer involves revenue + account teams, that's the RM's domain.

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