6209 Exam Questions
58 real 6209 exam questions with expert-verified answers and explanations. Page 1 of 2.
- Question #1
The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a contact center with less than 200 agents or less than 12000 calls per hour....
- Question #2
A network drive is being mapped that will be used to setup the Contact Center Multimedia database. The following information is provided: - The Contact Center Multimedia server nam...
- Question #3
Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?
- Question #4
You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center...
- Question #5
A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA)...
- Question #6
A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the event viewer? (Choose three)
- Question #7
A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no option to add Communication Control Toolkit (CCT) user account details is presen...
- Question #8
The technician has installed a Contact Center multimedia (CCMM)email and web services to the Contact Center solution. What do the customers email and web server connect to?
- Question #9
An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to verify network connectivity from the agent PC to the Contact Center Multimedia se...
- Question #10
A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access m...
- Question #11
Which statement about Contact Center Multimedia is true?
- Question #12
You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT)...
- Question #13
The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system param...
- Question #14
The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia archi...
- Question #15
A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server...
- Question #16
You are planning a co-resident Avaya Aura Contact Center with Contact Center Multimedia. You know that the co-resident installation will have greater hardware requirements than a s...
- Question #18
A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which st...
- Question #19
Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?
- Question #20
A customer has an Avaya AuraTM Contact Center installed with License Manager co-resident on Contact Center Manager Server (CCMS) Which two operations can the License manager Config...
- Question #21
You are configuring the Contact Center Manager Server (CCMS) operating system as part of the pre-installation tasks. What is a valid name for the server computer name?
- Question #22
The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer...
- Question #23
When treating emails through Contact Center Multimedia (CCMM), you have identified that there is an added email service that can handle inbound and outbound messages. What type of...
- Question #24
A technician needs to install a Contact Center Multimedia (CCMM) that is a standalone application on a customer supplied server. The Contact Center must be able to support between...
- Question #25
A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration...
- Question #26
Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?
- Question #27
A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?
- Question #28
The Contact Center supervisor is creating an outbound campaign. Where is it loaded?
- Question #29
Open Queue is part of what Communication Control Toolkit subcomponent?
- Question #30
What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?
- Question #31
A technician needs to install Avaya Aura Contact Center Communication Control Toolkit (CCT) in a standalone application on a customer supplied server that has 4GB RAM installed. Wh...
- Question #32
You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound cam...
- Question #33
A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security. Given the information in the exhibit, what should be done to enable rollback to the cu...
- Question #34
When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to t...
- Question #35
Which service contains the inbound message handler (IMH) component?
- Question #36
Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?
- Question #37
A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose...
- Question #38
A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?
- Question #39
When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database...
- Question #40
A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere...
- Question #41
A customer has multiple Contact Center Manager Server (CCMS) servers which are networked and operate as a single distributed contact center. Which component manages the Network Ski...
- Question #42
Agents must be associated with appropriate contact center windows user with the Contact Center Manager Administration (CCMA) server. From which CCMA menu component do you add agent...
- Question #44
A technician has installed Communication Control Toolkit (CCT) and wants to import Windows users from the customer's network. In order to import Windows domain users into the CCT d...
- Question #45
Which three operating systems are supported for a Contact Center Manager Application (CCMA) client installation?(Choose three)
- Question #46
In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data. When configuring the Contact Center Manager Administration (CCMA) usi...
- Question #47
A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e...
- Question #48
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Admi...
- Question #49
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two...
- Question #50
A technician is configuring a Windows 2008 operating system for a co-resident Avaya Aura Contact Center installation which will be deployed in a Windows domain. Which two rules app...
- Question #51
You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connecti...
- Question #52
Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)