Avaya
6209 · Question #5
A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia…
The correct answer is B. Add a multimedia prefix to the skillset name. See the full explanation below for the reasoning.
Question
A technician has installed Contact Center Multimedia (CCMM) within the Contact Center environment. Multimedia skillsets must be defined in the Contact Center Administration (CCMA) for multimedia routing to occur. What name convention differentiates multimedia skillsets from voice skillsets?
Options
- AAdd a multimedia suffix to the skillset name
- BAdd a multimedia prefix to the skillset name
- CAdd a multimedia disposition code to the skillset name
- DAdd multimedia to the skillset name.
How the community answered
(36 responses)- A3% (1)
- B78% (28)
- C6% (2)
- D14% (5)
Community Discussion
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