Avaya
6209 · Question #48
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA)…
The correct answer is D. The Outbound Campaign management Tool. See the full explanation below for the reasoning.
Question
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?
Options
- AThe Multimedia Contact manager
- BThe Contact Center Multimedia Administrator
- CThe E-mail Manager
- DThe Outbound Campaign management Tool
How the community answered
(55 responses)- A7% (4)
- B13% (7)
- C2% (1)
- D78% (43)
Community Discussion
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